Refund Policy
Refund Policy
At Auremessa, we want you to feel confident about every purchase. We understand that shopping for outdoor, sports, fitness, and everyday gear online may involve considerations such as size, function, compatibility, comfort, and personal preference.
If your order does not meet your expectations, we are committed to making the return process as clear and straightforward as possible.
1. Our 30-Day Return Period
From the date you receive your order, you have 30 days to request an eligible return.
To qualify for a return:
- Return Conditions: Items must be returned in their original condition, unused, unworn, and with all original packaging, accessories, manuals, tags, and included materials where applicable.
- Product Condition: Products showing signs of use, wear, damage, modification, washing, improper handling, or missing components may not be eligible for return.
- Original Packaging: Where possible, please retain the original product packaging until you are certain that you would like to keep the item.
- Proof of Purchase: A valid order number or other proof of purchase may be required to process your request.
Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.
2. Damages, Defects & Incorrect Items
While we take care in preparing orders for shipment, unexpected issues may occasionally occur during fulfillment or transit.
Please inspect your order as soon as possible after delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at:
Please include:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging where relevant
Our customer support team will review your request and work with you toward an appropriate resolution, which may include replacement, refund, or another suitable solution depending on the circumstances.
Please do not discard damaged products or packaging until your request has been reviewed.
3. How to Initiate a Return
To request a return, please follow these steps:
1. Contact Us
Email service@Auremessa.com with your order number, the item you would like to return, and the reason for your request.
2. Wait for Authorization
Our customer support team will review your request and provide return instructions if the item is eligible.
3. Prepare the Item
Pack the product securely with its original packaging, accessories, manuals, tags, and included components where applicable.
4. Ship the Return
Follow the return instructions provided by our customer support team.
For returns based on personal preference, incorrect size selection, or other non-defective reasons, return shipping costs may be the responsibility of the customer.
If the return is due to a verified damaged, defective, or incorrect item, we will provide appropriate instructions based on the circumstances.
4. Processing Your Refund
Once your return is received and inspected, we will notify you of the status of your refund.
If approved, the refund will generally be issued to your original payment method.
Please note:
- Approved refunds are generally processed by us within 3–5 business days after the returned item has been inspected.
- Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
- Original shipping charges may not be refundable unless required by applicable law or the return results from an error on our part.
- Any applicable return shipping costs may be deducted from the refund where permitted and communicated to you in advance.
If you have not received an approved refund after a reasonable processing period, please contact your payment provider first and then reach out to us for assistance.
5. Non-Returnable Items
Certain products may not be eligible for return, including:
- Gift Cards: Gift cards are non-refundable except where required by applicable law.
- Customized or Personalized Products: Items produced or modified specifically for an individual customer generally cannot be returned unless they arrive damaged, defective, or incorrect.
- Used or Worn Products: Products showing signs of use, wear, washing, modification, or customer-caused damage may not qualify for return.
- Hygiene-Sensitive Products: Certain wearable, personal-use, or hygiene-sensitive products may not be eligible for return after being opened, worn, or used where permitted by applicable law.
- Incomplete Returns: Products returned without essential components, accessories, packaging, or included materials may be refused or subject to a reduced refund where appropriate.
If you are unsure whether an item is eligible for return, please contact us before sending it back.
6. Exchanges
If you would like a different size, color, or product, please contact us at service@Auremessa.com.
Exchange availability depends on current inventory and the eligibility of the original item.
In some cases, the simplest option may be to return the eligible item and place a new order for the preferred product.
7. Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible after placing it.
We will make reasonable efforts to assist before fulfillment begins. However, we cannot guarantee cancellations or modifications once an order has entered processing, fulfillment, shipment preparation, or dispatch.
Have a Question?
Our goal is to make your Auremessa shopping experience clear, reliable, and enjoyable.
If you have questions about a return, refund, damaged item, or this policy, please contact us:
Email: service@Auremessa.com
Auremessa is operated by Sichuan Nanjiagou Technology Co., Ltd.
Legal Entity: Sichuan Nanjiagou Technology Co., Ltd.
Registered Address: No. 75, Dongfeng West Road, Shaping Town, Ebian Yi Autonomous County, Leshan City, Sichuan Province, China
Email: service@Auremessa.com
Auremessa — Made to Move. Ready to Explore.