Shipping Policy
At Auremessa, we understand the excitement of receiving new gear for your next workout, trip, or outdoor adventure. Shipping is an important part of your shopping experience, and we aim to make the process as clear and reliable as possible.
From order preparation to shipment tracking, we work with logistics partners to help your order reach you safely and efficiently.
1. Processing with Care
- Order Processing: Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Processing time is separate from delivery time.
- Order Verification: In some cases, additional verification may be required before an order can be processed. If further information is needed, we may contact you using the details provided at checkout.
- Estimated Delivery Times: Delivery times vary depending on destination, shipping method, carrier operations, customs processing, weather, holidays, and other circumstances outside our reasonable control.
For orders shipped to the United States, standard delivery generally takes approximately 5–12 business days after dispatch.
International delivery times may vary depending on the destination and local customs procedures.
Shipping estimates are provided for reference and are not guaranteed delivery dates. Any available shipping methods, charges, and estimated delivery information will be displayed during checkout where applicable.
2. Shipping Times & Rates
We work with logistics and shipping providers to deliver Auremessa orders to our customers.
- Standard Shipping: Estimated delivery is generally 5–12 business days after dispatch for U.S. orders.
- Free Shipping: Eligible orders of US$49 or more qualify for free standard shipping where this offer is available.
- Orders Below the Free Shipping Threshold: Any applicable shipping fee will be displayed during checkout before payment.
- International Shipping: Shipping availability, delivery estimates, and charges may vary by country or region.
- Geographic Restrictions: Certain products or destinations may be subject to shipping restrictions. Where applicable, these limitations will be displayed during checkout.
Please note that delivery delays caused by carriers, customs authorities, severe weather, holidays, transportation disruptions, or other circumstances outside our reasonable control may occasionally occur.
3. Track Your Journey
Once your order has been shipped and tracking information becomes available, you will receive a shipping confirmation email.
- Tracking Information: Your tracking number or tracking link will be sent to the email address provided during checkout.
- Tracking Updates: Carrier tracking systems may take some time to display movement after a shipping label has been created.
- Multiple Shipments: In some circumstances, an order containing multiple items may arrive in separate packages. If this occurs, separate tracking information may be provided.
If your tracking information has not updated for an extended period, please contact us at service@Auremessa.com.
4. Damaged, Missing or Incorrect Deliveries
We take care when preparing orders for shipment, but unexpected issues can occasionally occur during fulfillment or transportation.
Please inspect your order after delivery.
If your package or product arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at:
Please provide:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the shipping packaging where applicable
Our customer support team will review the information and help determine an appropriate resolution based on the circumstances and our applicable policies.
Please keep the product and original packaging until your request has been reviewed.
5. Important Shipping Notes
Address Verification
Please carefully review your shipping information before completing checkout.
Make sure your:
- Full name
- Street address
- Apartment or unit number, if applicable
- City
- State or province
- Postal code
- Country
- Contact information
are entered correctly.
Once an order has entered fulfillment or has been dispatched, we may not be able to modify the delivery address.
P.O. Boxes
Some carriers, products, or shipping services may have limitations regarding delivery to P.O. Boxes.
Where possible, providing a complete residential or business address may help avoid delivery complications.
Customs, Duties & Taxes
International orders may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country.
Where these charges are not collected during checkout, they may be the responsibility of the recipient, subject to applicable law.
Customs procedures may also affect delivery times.
Failed or Refused Deliveries
If an order cannot be delivered because of an incorrect address, repeated unsuccessful delivery attempts, refusal of the package, or failure to complete required customs procedures, additional shipping or return costs may apply where permitted.
6. Order Changes & Cancellations
If you need to request a change or cancellation, please contact us as soon as possible after placing your order.
We will make reasonable efforts to assist before fulfillment begins.
However, changes or cancellations cannot be guaranteed once an order has entered processing, fulfillment, shipment preparation, or dispatch.
Contact Our Support Team
If you have questions regarding shipping, tracking, order status, or delivery, please contact us:
Email: service@Auremessa.com
Auremessa is operated by Sichuan Nanjiagou Technology Co., Ltd.
Legal Entity: Sichuan Nanjiagou Technology Co., Ltd.
Registered Address: No. 75, Dongfeng West Road, Shaping Town, Ebian Yi Autonomous County, Leshan City, Sichuan Province, China
Email: service@Auremessa.com
Auremessa — Every adventure, delivered with care.